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From the conception of this online bicycle store, protecting your confidentiality has been one of our priorities and we scrupulously ensure that it is preserved on a daily basis. This is why we are committed to respecting the confidentiality of the personal information we collect.

Your personal data is recorded in an internal database, on a non-shared Private SQL server and their management is not subcontracted to a third party company.
No banking data is recorded.
Thanks to one of the most secure encryption protocols in the world, no password stored on the device appears in plain text so that even the administrator cannot read or even reconstruct its password. content.
If you choose to subscribe to our newsletter, you can permanently unsubscribe at any time by clicking on the links below our emails.


COLLECTION OF PERSONAL INFORMATION

RECORD TYPES

  1. Name
  2. First name
  3. Mailing address
  4. Postal code
  5. Email address
  6. Phone/mobile number
  7. Gender / Sex
  8. Date of birth

The personal information we collect is collected through forms and through the interactivity established between you and our website. Therefore, you only reveal what you want to communicate to us.
We also use, as indicated in the following section, forms and analysis tools allowing you to benefit from our services in full.

FORMS AND INTERACTIVITY

YOUR PERSONAL INFORMATION IS ONLY COLLECTED THROUGH FORM, NAMELY:
  1. Webshop registration form
  2. Order form
  3. Consumer reviews
  4. Newsletter subscription
  5. Sponsorship form
  6. Contact form
  7. Replenishment request

We use the information thus collected for the following purposes:

  • Order tracking
  • Information and promotional offers
  • Statistics
  • Reply to your messages
  • Disseminate your recommendations regarding our products and the quality of our services
  • Send you a stock update notification
  • Relaunch of abandoned carts
INFORMATION IS ALSO COLLECTED THROUGH THE INTERACTIVITY THAT MAY BE ESTABLISHED BETWEEN YOU AND OUR ONLINE BIKESHOP, IN THE FOLLOWING WAY:
  1. Google Analytics Statistics
  2. History of your baskets
  3. Brands, departments and products visited

We use the information thus collected for the following purposes:

  • Know which technical support allows you to consult our online store
  • Identify the source that allowed you to access e-commerce
  • Traffic statistics
  • You suggest products that are similar or complementary to those that interest you
LOGS AND COOKIES FILES

We collect certain information through log files and cookies.
This mainly concerns the following information:

  1. IP Address
  2. Operating system
  3. HTTP / JavaScript requests
  4. Login time and day

Using such files allows us:

  • Service improvement
  • Personalized welcome
  • Adapt our offers to your consumption profile
  • Order tracking
  • Statistics
  • Fight against fraud
  • Delete threats from malicious people

In accordance with European legislation governed by the CNIL (national commission for information technology and freedoms) concerning the use of cookies, you can at any time block or authorize the recording of cookies on this site. To do this, click on the control panel at the bottom right of your screen.


APPLICABLE RIGHTS

RIGHT OF OPPOSITION AND WITHDRAWAL

We are committed to offering you a right of opposition and withdrawal regarding your personal information. The right to object is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during collection.

The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.

To exercise these rights, you can contact us in the following ways:

Postal address: LVR Cycles, 271 rue Claude Nougaro, 34500 Béziers FRANCE
E-mail: (see site contact page)
Telephone: 04 67 37 17 52

RIGHT OF ACCESS

We undertake to recognize a right of access and rectification to data subjects wishing to consult, modify or even delete information concerning them.

The exercise of this right will be done by:


SECURITY

The personal information we collect is stored in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

  • Secure Sockets Layer (SSL) protocol
  • Private access management
  • Network monitoring software
  • Computer backup
  • Digital certificate development
  • Credentials with passwords encrypted to the highest level of security
  • Spam filters
  • Firewalls

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to constantly ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, some risk is always present when you use the Internet to transmit personal information.